Responsible Gaming
at 3g999

1 Our Commitment to Responsible Gaming

3g999 is committed to providing a safe, fair, and transparent gaming environment for all players in Bangladesh. We recognise that while the vast majority of our users enjoy betting and casino games as a recreational activity without any negative consequences, a small number of individuals may develop problematic gambling habits. Our responsible gaming programme exists to identify those individuals early and provide effective, accessible tools to help them regain control.

Responsible gaming at 3g999 is not a checkbox compliance exercise — it is a core part of how we operate. Every feature on this platform, from the way promotions are structured to the way our support team is trained, is designed with player welfare in mind. We hold ourselves to the principle that no short-term commercial gain is worth causing harm to a player or their family.

This policy applies to all registered users of the 3g999 platform. By accepting our Terms & Conditions, you agree to engage with the platform in a responsible manner and to make use of the tools available to you if you ever feel your gambling is becoming difficult to manage.

2 Age Restriction — 18+ Only

3g999 strictly prohibits access to its platform by anyone under the age of 18. This rule is non-negotiable and is enforced through our registration process, our Know Your Customer (KYC) verification procedures, and ongoing account monitoring. The minimum legal age to participate in any form of gambling activity on the 3g999 platform is 18 years old.

All new accounts are required to complete age verification before deposits, withdrawals, or real-money gameplay are enabled. We may request a copy of a government-issued identification document — such as a National Identity Card (NID), passport, or driving licence — to confirm that the account holder is at least 18 years of age.

If we have reason to believe that an account is being operated by a minor, we will immediately suspend that account pending investigation. Any funds deposited into such an account will be returned to the source payment method after deducting any bonuses that were credited, and the account will be permanently closed.

Parents and guardians who wish to restrict access to online gambling sites can use third-party filtering tools that block gambling-related content. Many broadband providers and mobile operators in Bangladesh offer free parental control services that can be activated through your account settings or by calling customer support.

3 Deposit Limits

One of the most practical tools 3g999 offers is the ability to set a personal deposit limit on your account. A deposit limit restricts the total amount of money you can add to your 3g999 wallet within a given time period, helping you manage your gambling budget before you begin playing rather than after.

3g999 supports the following deposit limit periods:

• Daily Deposit Limit: The maximum amount you can deposit within any rolling 24-hour period.
• Weekly Deposit Limit: The maximum amount you can deposit within any rolling 7-day period.
• Monthly Deposit Limit: The maximum amount you can deposit within any rolling 30-day period.

Deposit limits can be set in Bangladeshi Taka (৳) and apply across all payment methods, including bKash, Nagad, Rocket, and Upay. Once a limit is in place:

1. Decreasing your limit takes effect immediately.
2. Increasing your limit is subject to a mandatory 7-day cooling-off period before the higher limit becomes active.
3. Removing a limit entirely is also subject to the same 7-day cooling-off period.

To set or adjust your deposit limit, navigate to the Responsible Gaming section of your account dashboard. If you require assistance, our support team can walk you through the process via live chat at any time.

4 Time-Out & Cooling-Off Periods

The time-out feature allows you to take a short, structured break from the 3g999 platform without permanently closing your account. This tool is designed for players who feel they are gambling more frequently than they intended, or who simply want to step back and reconsider their habits without making a long-term commitment.

During an active time-out period, the following restrictions apply:

• You will not be able to log in to your 3g999 account.
• No deposits can be made from any linked payment method.
• No bets can be placed on sports markets or casino games.
• You will not receive promotional emails, SMS messages, or bonus offers from 3g999.
• Any existing withdrawal requests already in processing will continue to be paid out normally.

Available time-out durations at 3g999 are:

• 24-Hour Time-Out: A one-day break, effective immediately.
• 7-Day Time-Out: A one-week break, effective immediately.
• 30-Day Time-Out: A one-month break, effective immediately.

A time-out cannot be cancelled early once it has been activated. When the selected period expires, your account will automatically reactivate and you may resume normal access. If at that point you feel you need a longer break, you can activate another time-out or proceed to request a formal self-exclusion.

5 Self-Exclusion

Self-exclusion is our most comprehensive responsible gaming tool, designed for players who have recognised that gambling is causing them significant harm and who wish to completely remove their access to the 3g999 platform for an extended period. Self-exclusion is a serious, binding step — once activated, it cannot be reversed until the exclusion period has fully elapsed.

Self-exclusion periods available at 3g999:

• 6-Month Exclusion
• 1-Year Exclusion
• 5-Year Exclusion
• Indefinite Exclusion (no automatic end date — requires a formal written request to reopen after a minimum of 5 years)

To request self-exclusion, contact our support team via live chat or email. The process takes effect within 24 hours of your request being confirmed. During the self-exclusion period:

1. Your account is fully deactivated. You cannot log in, deposit, or bet.
2. All marketing communications to your registered email and phone number are permanently halted for the duration of the exclusion.
3. Any bonus balances at the time of exclusion are forfeited and will not be reinstated.
4. Any real-money balance remaining in your wallet will be returned to your registered bKash or Nagad number upon request, after standard identity verification.
5. Attempts to register a new account with 3g999 during a self-exclusion period are a violation of our Terms & Conditions. Any such account, if detected, will be immediately closed and funds returned.

6 Warning Signs of Problem Gambling

Problem gambling can develop gradually, and many people do not recognise the signs until the issue has become serious. 3g999 encourages all players to regularly reflect on their gambling behaviour. The following checklist highlights warning signs that your gambling may be moving from recreational entertainment into problematic territory.

Consider whether any of the following statements apply to you:

• You spend more money gambling than you originally planned, or more than you can comfortably afford.
• You find yourself chasing losses — placing further bets to try to recover money you have already lost.
• Gambling is taking up an increasing amount of your time, including time that should be spent on work, study, or family.
• You feel anxious, irritable, or restless when you are not gambling, or when you try to stop.
• You have borrowed money, sold belongings, or used household funds in order to gamble.
• You hide your gambling activity from family members or close friends.
• You have made repeated unsuccessful attempts to cut down or stop gambling.
• You use gambling as a way to escape from stress, depression, anxiety, or other personal difficulties.

If two or more of these statements apply to you, we encourage you to take a break using the time-out tool, speak to a member of our support team, or contact a professional support organisation. Recognising a problem early is the most effective first step toward addressing it.

7 Support Resources

3g999 encourages players who are concerned about problem gambling to seek professional help. Speaking to a trained counsellor or support worker is completely confidential and is one of the most effective steps you can take. The following types of services can provide guidance and support:

• Mental Health Helplines: National mental health crisis lines in Bangladesh provide confidential telephone and text-based support for individuals experiencing distress, including issues related to gambling addiction.
• Addiction Counselling Services: Professional addiction counsellors can help you understand the behavioural patterns associated with problem gambling and develop a personalised recovery plan.
• Family and Social Support: Trusted family members, friends, or community figures (including religious leaders) can provide emotional support. Sharing your situation with someone you trust is often an important first step.
• Self-Help Tools: There are free, evidence-based self-assessment tools available online (from organisations such as GamCare and Gamblers Anonymous) that can help you evaluate the severity of your gambling behaviour.

Our 3g999 support team can provide guidance on how to access these resources. We do not provide counselling ourselves, but we will always direct you to appropriate help, and we will never judge or penalise you for asking.

8 Contact Our Team

If you have any questions about responsible gaming at 3g999, wish to activate any of the tools described on this page, or need to speak to someone about a gambling concern, our support team is here to help around the clock. All responsible gaming enquiries are handled with care, professionalism, and complete discretion.