3g999 Privacy Policy

1 Data We Collect

3g999 collects personal data only where it is necessary for the legitimate operation of the platform, the fulfilment of our legal obligations, or the provision of the services you have requested. The categories of data we collect are described below.

Registration Data

When you create a 3g999 account, we collect the information you provide in the registration form. This includes your full legal name, date of birth, email address, and the mobile number linked to your preferred payment method (bKash, Nagad, Rocket, or Upay). You may also be asked to create a username and password at this stage.

Identity Verification Data

As part of our Know Your Customer (KYC) obligations, we may request copies of government-issued identification documents such as your National Identity Card (NID), passport, or driving licence. We may also request a selfie photograph or a short video for liveness verification purposes. This data is used solely for identity verification and fraud prevention.

Financial & Transaction Data

We collect records of all deposits, withdrawals, bets, and game transactions conducted through your 3g999 account. This includes transaction amounts, timestamps, payment method references (such as the last four digits of a bKash wallet number), and transaction status. We do not store full payment credentials; payment processing is handled by our payment partners who operate under their own data protection frameworks.

Technical & Usage Data

When you access the 3g999 platform, our servers automatically record certain technical data. This includes your IP address, device type and model, operating system version, browser type and version, referring URL, pages visited, time spent on each page, and error logs. This data helps us maintain platform stability, diagnose technical issues, and improve the user experience.

Communication Data

If you contact 3g999 support via live chat, email, or any other channel, we retain records of that communication including the content of messages, timestamps, and the resolution outcome. These records allow us to provide consistent support and to refer back to prior interactions in the event of a dispute.

The table below summarises the main data categories and their primary collection source:

2 How We Use Your Data

3g999 uses the personal data we collect for the following purposes. We do not use your data for any purpose that is incompatible with the reasons for which it was originally collected without first informing you and, where required, obtaining your consent.

• Account Management: To create and maintain your 3g999 account, verify your identity, and manage your login credentials and account preferences.
• Service Delivery: To process your deposits and withdrawals, accept and settle bets, operate casino games, and credit bonuses to your account in accordance with applicable promotion terms.
• Legal Compliance: To comply with our anti-money-laundering (AML) obligations, Know Your Customer (KYC) requirements, and any other applicable legal or regulatory requirements. This includes retaining transaction records for the periods required by law.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, collusion, bonus abuse, money laundering, and any other prohibited conduct described in our Terms & Conditions. Technical data such as IP addresses and device fingerprints are used in this context.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance. Support communication records are retained to ensure continuity of service.
• Platform Improvement: To analyse usage patterns, identify areas for improvement, test new features, and optimise platform performance. Where possible, this analysis is conducted on aggregated or anonymised data sets that cannot be linked back to individual users.
• Responsible Gaming: To monitor betting patterns for signs of problem gambling and, where appropriate, to proactively reach out to players who may benefit from responsible gaming tools or support resources.
• Marketing Communications: To send you information about promotions, bonuses, and platform updates, where you have given your consent to receive such communications. You may withdraw this consent at any time through your account notification settings or by contacting support.

3 Data Sharing & Disclosure

3g999 does not sell, rent, or otherwise trade your personal data to third parties for their own commercial purposes. We share data only in the circumstances described below, and only to the minimum extent necessary for the stated purpose.

Payment Service Providers

To process deposits and withdrawals, we share relevant transaction data with our payment partners including bKash, Nagad, Rocket, Upay, BRAC Bank, and City Bank. Each of these partners operates under its own data protection framework and handles your payment data independently of 3g999 once a transaction is initiated.

Game Technology Providers

The casino games and sports betting services available on 3g999 are powered by third-party software providers such as Pragmatic Play, Evolution Gaming, Spribe, and others. These providers may receive limited technical data (such as a pseudonymous player identifier and game session data) necessary to operate the games and maintain fair play records. They do not receive your full registration or financial profile.

Identity Verification Partners

We may use third-party identity verification services to assist with KYC checks. These services receive only the specific identity documents and biometric data required to complete the verification check, and are contractually prohibited from using that data for any other purpose.

Legal and Regulatory Authorities

3g999 may disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory authorities where we are legally required to do so, or where disclosure is necessary to protect the rights, safety, or property of 3g999, its users, or the public. We will notify affected users of such disclosure where we are legally permitted to do so.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of the 3g999 business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such change and of any material differences in how your data will be handled following the transfer.

4 Cookies & Tracking Technologies

3g999 uses cookies and similar tracking technologies on its website. A cookie is a small text file placed on your device by a website you visit. Cookies allow the platform to remember your preferences, maintain your login session, and gather anonymised analytics about how the site is used.

The cookies used on the 3g999 platform fall into the following categories:

You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies via the privacy or security settings menu. Please note that disabling certain cookies may affect the functionality of the 3g999 platform — for example, you may need to log in again on each visit if session cookies are blocked.

In addition to cookies, 3g999 may use local storage, session storage, and device fingerprinting technologies for security and fraud prevention purposes. These technologies function similarly to cookies but store data directly in your browser rather than as separate cookie files.

5 Data Security

3g999 takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect against unauthorised access, loss, alteration, or disclosure of the data we hold.

• TLS/SSL Encryption: All data transmitted between your browser and the 3g999 servers is encrypted using Transport Layer Security (TLS) protocols. Look for the padlock icon in your browser address bar when visiting the platform.
• Password Hashing: Account passwords are never stored in plain text. They are processed using a one-way cryptographic hashing algorithm before storage, meaning that even internal staff cannot retrieve your original password.
• Two-Factor Authentication: 3g999 supports one-time password (OTP) verification via SMS to your registered mobile number as an additional layer of account security at login and during sensitive operations such as withdrawal requests.
• Access Controls: Internal access to user data is governed by role-based access controls. Only staff whose job functions require access to specific data categories can view that data, and all access is logged and auditable.
• Regular Security Reviews: The 3g999 technical team conducts periodic reviews of platform security, including vulnerability assessments and testing of key data-handling processes.
• Incident Response: In the event of a data security incident that affects your personal data, 3g999 will investigate promptly and notify affected users within a reasonable timeframe, along with guidance on any protective actions you should take.

While we take all reasonable precautions to secure your data, no online platform can guarantee absolute security against all possible threats. You also have a responsibility to protect your own account by choosing a strong, unique password, keeping your credentials confidential, and logging out of your account when using shared devices.

6 Data Retention

3g999 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal, accounting, and reporting obligations. The general retention periods we apply are as follows:

• Active Account Data: Retained for the full duration of your account's active status plus a minimum period after closure as required by applicable law.
• Financial Transaction Records: Retained for a minimum of five years from the date of the transaction in accordance with standard financial record-keeping requirements applicable to payment service operations.
• KYC and Identity Verification Documents: Retained for the period required by applicable anti-money-laundering regulations — typically five years from the date of account closure or the last transaction, whichever is later.
• Support Communication Records: Retained for three years from the date of the relevant interaction, unless the communication is related to a dispute or legal matter, in which case it is retained until that matter is fully resolved.
• Technical and Usage Logs: Retained for up to 24 months in identifiable form, after which they are either deleted or anonymised for aggregate analysis purposes.
• Marketing Consent Records: Retained for the duration of your consent plus a reasonable period thereafter to demonstrate compliance, even if you have subsequently withdrawn consent.

When personal data is no longer required, 3g999 will securely delete or anonymise it in accordance with our internal data disposal procedures. Anonymised data — which cannot be linked back to any individual — may be retained indefinitely for statistical and analytical purposes.

7 Your Privacy Rights

As a user of the 3g999 platform, you have a number of rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team via live chat or email at [email protected]. We will respond to all valid requests within a reasonable timeframe and will not charge a fee for the exercise of these rights in ordinary circumstances.

• Right of Access: You have the right to request a copy of the personal data that 3g999 holds about you. We will provide this in a clear and portable format where technically feasible.
• Right to Rectification: If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update many details directly through your account dashboard.
• Right to Erasure: In certain circumstances, you have the right to request the deletion of your personal data. This right is subject to limitations — for example, we cannot delete data that we are legally required to retain, such as financial transaction records.
• Right to Restrict Processing: You may request that we limit the way in which we use your personal data in certain situations, for example while a dispute about data accuracy is being resolved.
• Right to Object to Marketing: You have the right to object at any time to the use of your personal data for direct marketing purposes. Once you object, we will cease processing your data for this purpose immediately.
• Right to Data Portability: You have the right to receive personal data that you have provided to us in a structured, commonly used, and machine-readable format, and to request its transfer to another service provider where technically possible.
• Right to Withdraw Consent: Where our processing of your data is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal.

8 Policy Updates & Contact

3g999 reserves the right to update this Privacy Policy from time to time to reflect changes in our data handling practices, applicable law, or the services we offer. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where the changes are significant, notify registered users via their registered email address or through an in-platform notification.

We encourage you to review this Privacy Policy periodically. Your continued use of the 3g999 platform following the publication of an updated policy constitutes your acceptance of the revised terms. If you disagree with any update to this policy, you should cease using the platform and contact us to discuss your options.

If you have any question, concern, or complaint regarding the way 3g999 handles your personal data, or if you wish to exercise any of the rights described in Section 7, please contact us using the details below. We are committed to resolving all privacy-related enquiries promptly and transparently.

Email: [email protected]
Live Chat: Available 24/7 on the 3g999 platform
Response Target: Within 5 business days for formal data rights requests
Support Hours: 24 hours a day, 7 days a week — Bangladesh Standard Time (BST, UTC+6)